Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account details (e.g., name, email, phone number, profile information).
• Support communications (e.g., messages, attachments you send to support).
• In-app content you submit (where applicable).

1.2 Information Collected Automatically

• Device & log data: device model, OS version, app version, IP address, timestamps, crash/error logs.
• Usage data: screens viewed, features used, engagement and performance metrics.
• Approximate location (if enabled) to improve relevant features (e.g., nearby services, regional settings).

1.3 Information from Third Parties

• Analytics/diagnostics providers (e.g., crash reports, performance metrics).
• Payment processors (only transaction status and limited metadata; we do not store full card data on our servers).

2. How We Use Information

• To operate, maintain, and improve the App and our services.
• To personalize content and features, including recommendations and settings.
• To communicate with you (service updates, security alerts, and support).
• To monitor performance, debug, detect and prevent fraud, abuse, or violations of our terms.
• To comply with legal obligations and enforce our rights.

Legal bases where applicable (e.g., in the EEA/UK): consent, performance of a contract, legitimate interests, legal obligation.

3. Sharing & Disclosure

• Service providers who process data on our behalf (e.g., analytics, cloud hosting, customer support).
• Legal & safety if required by law, to protect rights, safety, or investigate suspected wrongdoing.
• Business transfers in connection with a merger, acquisition, or asset sale (with safeguards).

We do not sell your personal information.

4. App Permissions

The App may request certain permissions to provide features. Depending on your usage, these may include:

• Location (Approximate/Precise): to enable location-based features (optional; you can disable in device settings).
• Camera/Photos/Storage: to upload images/documents or scan proofs (optional; requested at time of use).
• Notifications: to send important updates or alerts (you can disable in settings).
• Network: to connect to the internet and sync data.

You can revoke permissions anytime via your device settings; some features may not function without the related permission.

5. Cookies & Similar Technologies

If the App or our web pages use cookies, SDKs, or local storage, they are used for core functionality, analytics, and improving user experience. You can control cookies via your browser settings where applicable.

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined above, to comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is deleted or anonymized.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Children’s Privacy

The App is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal data, contact us and we will take appropriate steps to delete it.

9. Your Rights & Choices

• Access, correct, update, or delete your information (subject to applicable law).
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing.
• Portability where applicable.

To exercise rights or request deletion of your account/data, email us at operations@trucxo.com. We may verify your identity before fulfilling requests.

10. International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards (e.g., contractual commitments) to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the “Last Updated” date above. Your continued use of the App after changes means you accept the updated Policy.

12. Contact Us

If you have questions or concerns about this Policy or our data practices, contact:
Email: operations@trucxo.com
Address: {{Darlaghat teh Arki Distt Solan Himachal Pradesh}}

13. Developer Information

Developer/Publisher: Trucxo
Package Name: com.app.trucxo